Shipping Policy

1. Shipping Coverage

1.1 Delivery Areas

We currently deliver across India to serviceable pin codes. During checkout, you can verify if we deliver to your location by entering your pin code. We are continuously expanding our delivery network to reach more customers.

1.2 Serviceability Check

To check if your area is serviceable:

• Enter your pin code on the product page or at checkout
• The system will instantly confirm delivery availability
• Estimated delivery date will be displayed if serviceable
• Contact our customer support if your pin code is not listed

2. Delivery Timeline

2.1 Standard Delivery

Most orders are delivered within the following timeframes from the date of order confirmation:

2.2 Order Processing Time

Orders are processed within 24-48 hours of confirmation (excluding Sundays and public holidays). You will receive a dispatch notification with tracking details once your order is shipped.

2.3 Factors Affecting Delivery

Delivery timelines may vary due to:

• Weather conditions and natural calamities
• Political disturbances or strikes
• Festival seasons and peak shopping periods
• Remote or difficult-to-access delivery locations
• Custom clearance delays (if applicable)
• Incomplete or incorrect delivery address

3. Shipping Charges

3.1 Standard Shipping Rates

Shipping charges are calculated based on:

• Total weight of your order
• Delivery location and distance
• Chosen delivery speed (standard/express)

3.2 Free Shipping

Enjoy FREE SHIPPING on orders above ₹500 within serviceable areas. This offer is subject to change and may vary during promotional periods.

3.3 COD Charges

Cash on Delivery (COD) is available in select locations. A nominal COD handling charge of ₹50 may apply on COD orders below ₹1000.

4. Order Tracking

4.1 Tracking Your Order

Once your order is dispatched, you will receive:

• Dispatch confirmation email/SMS with tracking number
• Real-time tracking link to monitor your shipment
• Estimated delivery date
• Courier partner details

4.2 How to Track

You can track your order through:

• Our Website: Log in to your account and visit "My Orders"
• Tracking Link: Click the link sent via email/SMS
• Courier Website: Visit the courier partner's website with your tracking number
• Customer Support: Contact us with your order number

5. Packaging & Quality Assurance

5.1 Secure Packaging

We take special care in packaging your products to ensure they reach you in perfect condition:

• Food Items: Packed in food-grade, sealed packaging to maintain freshness and prevent contamination
• Liquids (Oil, Body Wash): Sealed bottles packed with bubble wrap and placed in leak-proof bags
• Fragile Items: Extra cushioning and protective materials used
• Outer Packaging: Sturdy corrugated boxes with proper sealing

5.2 Hygiene Standards

All products are handled in hygienic conditions and packed by trained personnel following FSSAI guidelines for food items. Each package is quality-checked before dispatch.

5.3 Temperature-Sensitive Products

Products like ghee are packed with appropriate insulation during summer months to maintain quality during transit.

6. Delivery Process

6.1 Delivery Attempt

Our courier partners will attempt delivery during standard business hours (9:00 AM - 7:00 PM). The delivery executive will:

• Contact you via phone/SMS before delivery
• Verify the delivery address
• Request signature or OTP verification upon delivery

6.2 Receiving Your Order

When receiving your order:

• Check package condition before accepting
• Verify the number of packages (if multiple)
• Sign the delivery receipt or provide OTP
• Inspect products immediately after opening

6.3 Failed Delivery Attempts

If delivery cannot be completed:

• First Attempt: Courier will leave a note and attempt redelivery the next business day
• Second Attempt: You'll receive a call to schedule convenient delivery time
• Third Attempt: Order may be returned to warehouse; reshipping charges may apply

6.4 Recipient Availability

Please ensure someone is available at the delivery address to receive the package. If you won't be available, you can:

• Authorize a family member or neighbor to receive on your behalf
• Provide specific delivery instructions in the order notes
• Contact courier partner to reschedule delivery

7. Address & Order Modifications

7.1 Changing Delivery Address

Delivery address can only be changed before the order is dispatched. To modify:

• Contact customer support immediately with order number
• Provide the new complete address with pin code
• Additional charges may apply if new location has different shipping rates

7.2 After Dispatch

Once dispatched, address changes are subject to courier partner policies. In most cases, address cannot be changed mid-transit. However, you can contact our support team and we'll try our best to assist.

8. Damaged or Missing Items

8.1 Damaged Package

If you receive a damaged package:

• Refuse to accept the delivery if external damage is severe
• If accepted, open immediately in presence of delivery person
• Take photos/videos of damaged items and packaging
• Contact customer support within 24 hours with evidence

8.2 Missing Items

In case of missing items from your order:

• Check packing slip against products received
• Verify if items were shipped separately (check tracking for multiple packages)
• Contact us within 24 hours with order details
• We'll investigate and reship missing items or process refund

8.3 Wrong Item Delivered

If you receive incorrect items, contact us immediately with:

• Order number and invoice details
• Photos of items received
• Description of items ordered vs received

We'll arrange for return pickup and send the correct items or process a refund as per your preference.

9. Undeliverable Orders

9.1 Reasons for Non-Delivery

Orders may be returned as undeliverable due to:

• Incorrect or incomplete address
• Recipient unavailable after multiple attempts
• Refused by recipient
• Area declared inaccessible by courier
• Customer unreachable via phone/email

9.2 Returns Due to Non-Delivery

If your order is returned to us:

• We'll contact you to arrange redelivery
• Reshipping charges will apply for redelivery
• Alternatively, we can process a refund minus return shipping costs
• Refund will be initiated within 7-10 business days of receiving returned package

10. Bulk Orders & Corporate Gifting

10.1 Bulk Order Shipping

For bulk orders or corporate purchases:

• Special shipping rates available on large quantity orders
• Priority processing and faster delivery options
• Dedicated support for order tracking and coordination
• Customized packaging options available

10.2 Contact for Bulk Orders

For bulk orders of 50+ units or special requirements, please contact our business team at newanbustoresgdy@gmail.com for customized shipping solutions.

11. Holiday & Peak Season Shipping

During festival seasons and peak shopping periods (Diwali, Pongal, New Year, etc.):

• Order volumes are significantly higher
• Processing time may extend by 1-2 days
• Delivery may take 2-3 additional days
• We recommend placing orders well in advance
• Track your order regularly for updates

12. International Shipping

Currently, Newanbustore only ships within India. International shipping is not available at this time. We are working on expanding our services globally and will update this policy once international shipping becomes available.

13. Customer Responsibilities

As a valued customer, please ensure:

• Provide accurate and complete delivery address with pin code
• Include landmark and contact number for easy delivery
• Keep your phone accessible during delivery window
• Inspect package upon delivery and report issues immediately
• Store products as per instructions on packaging
• Check expiry dates on food products upon receipt

14. Force Majeure

Newanbustore shall not be held liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)
• Pandemics or health emergencies
• Government restrictions or lockdowns
• Civil unrest or political disturbances
• Strikes or labor disputes
• Transportation network failures

We will make every reasonable effort to fulfill orders and keep you informed of any significant delays.

15. Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in our operations, courier partnerships, or regulatory requirements. Changes will be effective immediately upon posting on our website. Continued use of our services after any modifications indicates acceptance of the updated policy.